HydrosBottle.com FAQ

FAQ

About the Bottle

How do I seal my Hydros Bottle to prevent it from leaking?

The Hydros Bottle is designed to seal when the triangle on the lid lines up with the rectangular notch on the cap. This is done by rotating the lid clockwise until there is a soft click. You should also make sure that the side fill is clicked shut. If this is unclear, check out our instructional video to see us walk through all the steps.
If you have followed these instructions and you find that it still leaks, let us know and we will replace your bottle free of charge.

Where can I purchase a Hydros Bottle?

You can purchase Hydros Bottle from our online shop or at one of our retail partners. Visit our store locator to find the closest location. If you don't find a store near you, don't despair! We're adding new locations every day. Want to see Hydros at your favorite store? Email us at drink@hydrosbottle.com with their address and we'll be sure to get them on-board soon!

Are Hydros filter cartridges recyclable?

Yes. We are instating a recycling program to safely dispose of the chemicals caught in your Hydros filter.

What is your return and exchange policy?

Read our full return policy.

How long does the filter last?

The Hydros Filter should be replaced 20 gallons (approximately 150 uses) or every 3 months.

What does the Hydros Filter reduce from tap water?

Hydros Bottle reduces the amount of chlorine, chloramine, and particulates (for taste and smell) in your water. The filter meets or exceeds the ANSI/NSF Standard 42 for chlorine, taste and odor reduction.

How is the Hydros Bottle different from other filtering water bottles?

The Hydros Filter is carbon-based, similar to other pitcher filters. However, the patented Fast Flow™ technology allows the Hydros Bottle to filter much faster than traditional pitcher filters. Also, Hydros filters include proprietary IonArmour® antimicrobial technology to keep your filter fresher for longer.

How does the filter work?

The filter works using a substance called activated carbon. When water flows through the filter, contaminants are adsorbed to the surface of the activated carbon. Over time, the contaminants are permanently absorbed into the inner matrix of the carbon, thus preventing any release and recontamination of the water.

Can I put the bottle in the freezer or microwave?

We don't recommend putting the filter in either the freezer or microwave. The bottle itself can be put in the freezer or microwave, but is not recommended for carrying hot liquids without the use of an insulating sleeve.

Does the filter reduce fluoride?

No. The filter only reduces chlorine, chloramine, and particulates.

Can I put coffee, tea, or soft drinks in the Hydros Bottle?

The Hydros filter is only designed to remove chlorine, chloramine, and particulates from tap water. It is not intended for use with coffee, tea, or soft drinks

Can I use the Hydros Bottle to filter lake/stream/river water?

Hydros filters are intended to be only used with municipally treated tap water or well water that is regularly tested to be microbiologically safe

Can I use the Hydros Bottle to filter well water?

Hydros filters are intended to be only used with municipally treated tap water or well water that is regularly tested to be microbiologically safe

What is in the Hydros Filter cartridge?

The Hydros Filter contains coconut-based activated carbon to filter your water and H3F™ activated resin beads.

What is the shelf life of unused Hydros replacement filters?

Hydros filters have an indefinite shelf life and should be stored in a cool and dry place until they're ready to be used. Remember to soak the filter in water for 3 minutes and then flush out for 45 seconds before first use.

What kind of activated carbon is used in Hydros Filters?

Hydros filters use the highest quality of coconut shell based activated carbon. Activated carbon made from coconut shell is considered superior to those obtained from other sources mainly because of its small macroporous structure which makes it better for removing taste and odor compounds from water.

Who tests the Hydros Filter?

Hydros filters are rigorously tested, both in-house and by government-certified independent laboratories to the ANSI/NSF 42 standard that governs point-of-use water filters.

Using and Caring for Your Hydros Bottle


How should I clean my Hydros Bottle?

The easiest way to clean your bottle is by using our Bottle Cleaning Brush and Bottle Cleaning Tablets. Alternatively, you can hand-wash the bottle and cap (with the filter removed) with warm water and a mild detergent. The bottle and cap can also be placed in the dishwasher.

How do you know when to change the Hydros filter?

You should plan to replace your Hydros filter every 3 months or 150 uses. Once the water in the bottle starts tasting like tap water again, you'll know its time for a new filter.

What should I do with my filter when it reaches the end of its lifespan?

When your filter reaches the end of its lifespan, you can dispose of it safely by participating in our recycling program. Additional filters can be purchased at retail locations or through hydrosbottle.com

Why is my filter acting slowly? Water is dripping out, not streaming out like it should.

Your filter is not broken. Initially your Hydros Filter may saturate and start to drip slowly instead of flowing quickly. To rectify this, unscrew the filter from the bottle and shake vigorously to remove the excess water out of the filter. Now, your filter should be flowing quickly again.

If the water in my Hydros Bottle remains in contact with the filter, do the filtered contaminants remix with the water?

No, this cannot happen due to the properties of the activated carbon found in your Hydros Filter. Initially, contaminants are adsorbed to the surface of the activated carbon. Over time, the contaminants are permanently absorbed into the inner matrix of the carbon, thus preventing any release and recontamination of the water. Feel free to fill your bottle up to the top!

What are these black bits in my bottle? Are they harmful?

Occasionally you may see black bits escape from the filter. The little black specks appearing in your filtered water are activated charcoal, part of the filtration media. These fragments of carbon are shaken loose due to possible carbon abrasion during transport and usage. While it may look a bit funny, activated carbon is completely harmless if you end up drinking it -- the contents of the cartridge are all food grade quality and completely harmless. Make sure to follow the instructions included with your Hydros Bottle and flush out the filter to remove any loose particles of carbon that may come out during regular use.

If it persists, we suggest thoroughly soaking and shaking the cartridge well under water and flushing the cartridge. This will encourage loose carbon particles to be released and help to eliminate carbon specks from arising during use.

Miscellaneous

Can I brand the Hydros Bottle with my Company/Organization/Team logo?

Yes! We welcome all partnerships. To find out more, email cobranding@hydrosbottle.com.

Where can I learn more about tap water, bottled water, the global water crisis, and other relevant topics?

Check out myhydros.org, a very informative website all about water.


If you have any further questions, feel free to contact us.

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